Ways to Contact Us

Christmas Delivery

All orders placed on or before 15th December will be dispatched in time for Christmas delivery. We will endeavour to process orders even after this date, however orders placed after 15th December are not guaranteed to arrive before Christmas.


Christmas Opening Hours

Our office will be closed from the 24th December to the 3rd January. We will reopen as normal on the 4th January 2022. Customer Support will be limited during this period. Thank you for your understanding. For any contacts made during this period, we will endeavour to get back to you from the 4th January.

By Live Chat

Please click here to use our Live Chat service. (Mon to Fri 10am to 4:30pm)


By Emails

General Customer Support: support@decomatters.co.uk

We aim to get back to you within 48 hours within normal working hours, however during busy periods please allow upto 72 hours. 


Opening Times

Monday to Friday: 9:00am to 5:00pm

Saturday, Sunday & Bank Holidays: Closed



Unit 11 Sidings Close


West Midlands

WV11 3DR